811 Cityworks Service Request Integration
This article describes how to integrate a Cityworks service request with the UtiliSync TMS.
Follow the instructions below to configure UtiliSync to create a service request every time a locate request is added to your account. Note, you will need to have administrative rights to configure the settings.
- On the Settings Page click on the Organization tab.
- Under Cityworks - Service Requests enter your Cityworks API URL.
- Click Sign In and enter your Cityworks credentials. The user you sign in with here will be the user that creates the service requests. Some organizations create a new user called UtiliSync, which makes it easy to separate out the 811 service requests.
- Once you are signed in, a new field will appear. Use it to select your service request template. Note: the Legal Date Custom Field is optional. If a field is selected, the legal date from the ticket will be saved to it.